FREQUENTLY ASKED QUESTIONS
How can I start the process?
Who does this business assist?
We understand everyone is not our client, and that's okay. We typically help those that are in ministry, start up businesses, entreprenuers, bloggers and the like. Don't feel bad if we didn't list your industy. We are still more than willing to assist you too!
What is the turnaround time?
We typically tell our clients the turnaround time is 3-5 business days. Please keep in mind we try our best to not act like robots and live our lives on the weekend. Also, keep in mind how soon clients get back to us plays a big part. We can't do our job without you.
How are payments accepted?
We only accept payment via Paypal invoices that are sent to our client's emails. Please do not send money to our Paypal account--we will send you an itemized invoice. This allows payment with a debit or credit card.
Do you offer payment plans?
We do, in fact, only for projects over $150. Projects under $150, the total amount is due up front before any work begins.
Is professional photography required?
Uh, YEA. We reserve the right to decline a project if professional photos are not provided. We highly recommend using professional pictures, as they enhance the quality of the graphics and websites we design.
What files do I get for my project?
For flyers, clients will receive it in a PNG format unless specified for JPEG.
What if I don't want to finish the project?
You reserve the right to cancel your project. Please understand that in our client's contracts, we state that there are NO REFUNDS under any circumstances.
What should I submit in order to begin?
Clients are responsible for sending us all pictures and text for websites, flyers, etc. We are not responsible for coming up with text copy nor finding pictures.
Do I have to sign a contract?
Absolutely. Our clients are required to sign a contract in order to work with us. Our contract is standard and just gives us the right to design for you. Our contracts hold us accountable to ensure we provide the work requested, and it also holds our clients accountable.